Chapter 3
Defining the outcomes: what does success look like?
3.1 Encourage outcome-based thinking
3.2 Start with the end in mind: define critical success factors
3.3 Make it measurable with key performance indicators
3.4 Attain balance with the balanced business scorecard
3.5 Revisit and consider constraints
3.6 Ensuring organisational alignment
3.7 Assess different perspectives on outcomes
SPEED READ
3. Defining the outcomes: what does success look like?
3.1 Encourage outcome-based thinking
It is very easy for us and our stakeholders to inadvertently fall back into solution-oriented thinking before we have fully defined the problem. This may lead to us arbitrarily selecting a solution, and may have the unfortunate ...
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