Chapter 5

Repair Your Social Fabric

Why Relationships Always Trump Transactions

Spending money we don’t have for things we don’t need is a bad foundation for an economy or a family. It’s time to stop keeping up with the Joneses and start making sure the Joneses are okay. The values of commercials and billboards are not the things we want to teach our children. Care for the poor is not just a moral duty but is critical for the common good.

—Jim Wallis, theologian, author, and CEO of Sojourners

Our success … will depend upon the essential rightness of the advice we give and our capacity for convincing those in authority that it is good.

—Andrew Thomas “Tom” Kearney, late founder of A.T. Kearney

Enjoying unhurried, undistracted time with family, friends, colleagues, clients, and customers is never time wasted—on the contrary, it’s absolutely essential to our personal and even organizational growth and well-being.

SOURCE: Datacraft/imagenavi/Getty Images.


You know it: We live in a time of broken bonds. The trust between employee and employer, borrower and lender, citizen and politician, consumer and manufacturer, has been eroding, or is badly damaged—and we all see and feel the consequences. When giant but besieged Swiss bank UBS recently marked its 150th anniversary, the mood was penitential. UBS Chairman Kaspar Villiger, son of a cigar manufacturer and onetime president of the Swiss ...

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