100%?!? Fail
I’d just been informed that I was to start working on a new project to build a computer-based learning delivery and student progress tracking system (I’ll call it eVersity) for a Fortune 50 company on the following Monday. The project was officially entering the development phase, which meant that the client had accepted our proof of concept and it was time to bring the rest of the team onto the project. I was at my desk finishing some documentation for my previous project when Harold, the test manager for the new project, walked up and, without preamble, handed me a single sheet of paper while asking, “Can you test this?”
Though I found the question insulting, I looked at the paper. I got as far as:
“System Performance Requirements:
100% of the web pages shall display in 5 seconds or less 100% of the time.
The application shall…”
before writing “FAIL” on a sticky note, slapping the note on the paper, and handing it back to Harold over my shoulder and going back to work. Harold, making no attempt to conceal his anger at my note, asked, “What’s that supposed to mean?” Spinning my chair around to face him, I replied, “I can test it if you want, but c’mon, it’s the Internet! You never get 100% of anything!” Harold walked off in a huff.
Early the next week, Harold returned with another sheet of paper. Handing it to me, he simply asked “Better?” This time I managed to read all of the bullets.
“System Performance Requirements:
95% of the web pages shall display in 5 seconds or less ...
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