While operations keeps the services afloat and maintains status quo, for a service or a product to stay alive, barely surviving is far from enough. It needs to change, it needs to evolve, and it needs to transform. Without changes, a service or a product is as good as dead. Think of a service or a product that have stayed the same for a number of years. Hard, right? Impossible to name a couple? Yes, that’s true. Even a simple product like the day to day confectionaries changes because customers get bored and crave something new. Think about the ...
© Abhinav Krishna Kaiser 2021
A. K. KaiserBecome ITIL® 4 Foundation Certified in 7 Dayshttps://doi.org/10.1007/978-1-4842-6361-7_1212. Practices to Manage Changes
Abhinav Krishna Kaiser1
(1)
Staines, UK
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