The ITIL Foundation examination is one of the most sought-after examinations in the IT industry. It is one of the certifications that are considered mandatory during the time of employment.
I attended ITIL v2 training when I got started with IT service management. This was 15 years back. I did not pass the practice exam. I was flabbergasted. Then I sat down for the next 2 days trying to decipher the question pattern, the clues, and the giveaways. In the next practice exam, I scored 80 percent; and on the paper-based ITIL exam, I got ...
