© Abhinav Krishna Kaiser 2021
A. K. KaiserBecome ITIL® 4 Foundation Certified in 7 Dayshttps://doi.org/10.1007/978-1-4842-6361-7_3

3. ITIL 101: Concepts and Core Foundation

Abhinav Krishna Kaiser1  
(1)
Staines, UK
 

The ITIL 4 Foundation Certification exam study guide starts with this chapter. While Chapter 1 went into the nuances and history of ITIL, Chapter 2 provided an insight into the world of DevOps and its practices.

From this point on, I will not be referring to ITIL 4 but just ITIL. I will try and avoid comparing ITIL concepts against the incumbent version. All the comparisons and commentary are in Chapter 1.

In this chapter, you will learn about the underlying concepts of service management, which includes services and roles that are pivotal. ...

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