Service management is not linear. While there are multiple aspects and components that go into the making of a service, there are several others on the consumption side. Both these sets of components have to find true north and collaborate to create value. These various components that make and consume IT services are put together in a model called four dimensions of service management.
This chapter explores the four dimensions/quadrants of service management, and the buck doesn’t stop with these four quadrants. There are ...
