ITIL has stood for creating value through services. In ITIL V3, all aspects of service management were seen through the lens of value. It is no different in ITIL 4. In fact, value takes center stage with an entire chapter and multiple concepts revolving around it. What is different is that value is getting the right level of emphasis through a system that is built to deliver it.
This is a chapter focused on the service value system (SVS) and the service value chain (SVC), the engines that bring together and help co-create value. Further, ...
