© Abhinav Krishna Kaiser 2021
A. K. KaiserBecome ITIL® 4 Foundation Certified in 7 Dayshttps://doi.org/10.1007/978-1-4842-6361-7_5

5. Value Creation with Service Value System

Abhinav Krishna Kaiser1  
Staines, UK

ITIL has stood for creating value through services. In ITIL V3, all aspects of service management were seen through the lens of value. It is no different in ITIL 4. In fact, value takes center stage with an entire chapter and multiple concepts revolving around it. What is different is that value is getting the right level of emphasis through a system that is built to deliver it.

This is a chapter focused on the service value system (SVS) and the service value chain (SVC), the engines that bring together and help co-create value. Further, ...

Get Become ITIL® 4 Foundation Certified in 7 Days: Understand and Prepare for the ITIL Foundation Exam with Real-life Examples now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.