ITIL recognizes that services cannot be offered in isolation; they require plenty of continuous support to complete the delivery, and the support of external parties. These external parties could be customers, users, sponsors, suppliers, or other agencies that could hold a stake with legislation and other compliance parties.
Managing work activities within an organization removes the dependency on third parties, which is amply less complex than the tasks related to handling stakeholders. The practices that manage stakeholders will be discussed ...
