A service is essentially conceived, designed, built, and supported throughout its life cycle. Throughout the life cycle, two things happen: the services are supported, which necessarily means that services keep going as they should; and if anything breaks, then a break fix is applied. Then there are several changes that happen during its lifetime. Smaller modifications to a service are done on an ad hoc basis on the back of change management. Major changes undergo a continual improvement cycle. While all these activities are visible to stakeholders ...
© Abhinav Krishna Kaiser 2021
A. K. KaiserBecome ITIL® 4 Foundation Certified in 7 Dayshttps://doi.org/10.1007/978-1-4842-6361-7_99. Practices to Enable Service Support
Abhinav Krishna Kaiser1
(1)
Staines, UK
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