Multiple Value-Creation Perspectives
Traditionally HR has viewed itself as operating largely in the Collaborate and Control quadrants. This self-perception is evident in the performance metrics listed in Table 6.1. Activities such as developing organizational competencies belong in the Collaborate quadrant, whereas most of the transactional responsibilities of HR fall in the Control quadrant.
However, if HR is to be truly successful, it must learn how to develop an organization that is more effective in the Create quadrant. Many in HR seem to understand this point. But the mistake they commonly make is in believing that they simply need to do ...
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