This chapter went into detail on how HR personnel can use the five secrets of value creators. The meaning of value can sometimes get blurred for HR because of a strong focus on cost containment and transactional services. Although these Control quadrant activities are important, they distract HR from its core mission of creating the appropriate organization culture, a Collaborate quadrant activity. Moreover, HR can play a powerful role in priming the organization's growth pump.

Doing this effectively requires the appropriate multiple perspectives on value creation. Standing in the way are four impediments: (1) HR's perception of itself as a staff support function, (2) the belief by those in HR that they are HR specialists rather ...

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