2

So What Is Good Management Really?

Who was your best boss ever? And how about your worst boss? And why? If you have never answered this question, have a quick stab at it now. I have done this exercise with hundreds of people and the results are quite revealing – about you, as well as about the boss in question. Table 2.1 lists some typical answers.

Table 2.1 What Makes a Good Boss? What Makes a Bad Boss?

Best boss
“Incredibly challenging and supportive at the same time. Pushed me beyond my comfort zone and held me accountable, but also cared about me as a person.”
“He is incredibly supportive, goes out of his way to help me, has an infectious ability to create confidence in others.”
“She made the team feel like a family – we are all ...

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