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Getting inside the Minds of Your Employees: What Makes them Tick?

Do you think you understand your employees? Do you pride yourself on your empathy and your insight into what makes them tick? Most of us would like to answer yes to these questions, but the evidence says that we would be wrong to do so.

Consider the example of Mike, a senior HR manager at an auto parts factory in the north of England. He had been drafted in from the US parent company, Motor Co, to help implement a new set of manufacturing practices, but after a year he was pulling his hair out: “Coming here has been a nightmare and a complete career disaster,” was his exasperated comment, “this is one of the most militant shops I've ever seen, but none of it's union activity.” ...

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