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Experimentation: Functioning in a Broken System

Have you ever tried anything a bit risky in your company: an idea that no-one had pushed before or a project that required people across the company to act in new ways? If you have, you probably felt you succeeded despite the system rather than because of it. Rather than help you in your endeavor, the people and processes surrounding you conspired to hold you back, and it was only through tenacity and resolve that you were able to prevail.

I have quite a lot of personal experience of how this happens and I have observed dozens of similar cases through my research. It is easy to conclude that the “system” in large organizations is broken. However, this is only half true. Large organizations do ...

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