O'Reilly logo

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively, 2nd Edition

Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively, 2nd Edition

by Tim A. Flanagan, Craig E. Runde
Publisher: Jossey-Bass
Release Date: December 2012
ISBN: 9781118417225
View table of contents
Start reading

Book Description

"An amazingly comprehensive collection of designs, options, examples, and techniques on how to move from conflict avoidance to constructive resolution."

—Jim Kouzes, coauthor, The Leadership Challenge

Praise for Craig E. Runde and Tim A. Flanagan's Books

Building Conflict Competent Teams

"A comprehensive, thoroughly researched guide to the crucial and inevitable role conflict plays on a team."

—Patrick Lencioni, author, The Five Dysfunctions of a Team

"Conflict happens on the best of teams. Building Conflict Competent Teams shows team leaders as well as team members how to constructively tackle the challenges that come when people disagree. This book is a must-read for anyone who wants to lead, or belong to, a high-performing team."

—Ken Blanchard, coauthor, The One Minute Manager and The One Minute Entrepreneur™

"Runde and Flanagan have put together a clear, well-written guide to the nature and sources of conflict that arise in teams and, more important, how to maximize the chances that conflict turns out to be the good thing that teams thrive on instead of the bad thing that destroys team performance."

—Douglas Smith, author, The Wisdom of Teams

Developing Your Conflict Competence

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."

—Jim Kouzes, coauthor of the bestselling book The Leadership Challenge

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!"

—Marshall Goldsmith, bestselling author of What Got You Here Won't Get You There, Succession: Are You Ready, and MOJO

Table of Contents

  1. Cover
  2. FREE Premium Content
  3. Title page
  4. Copyright page
  5. A Joint Publication of The Jossey-Bass Business & Management Series and The Center for Creative Leadership
  6. Dedication
  7. Preface to the Second Edition
  8. 1 The What and Why of Conflict Competent Leaders
    1. Individual Conflict Competence
    2. Team and Organizational Conflict Competence
    3. Why Conflict Competent Leaders Are Needed
    4. Summary
  9. 2 Understanding the Dynamics of Conflict and Your Responses to It
    1. What Is Conflict?
    2. The Nature of Conflict
    3. Retaliatory Cycles
    4. Roles and Outcomes
    5. Responses to Conflict
    6. Summary
  10. 3 Cool Down
    1. The Origin and Nature of Conflict Emotions
    2. Regulating Emotions
    3. Managing Others
    4. Summary
  11. 4 Slow Down and Reflect
    1. Reflecting on Your Own Experience
    2. Reflecting on Others’ Experiences of Conflict
    3. Looking at the Bigger Picture
    4. Moving Ahead
    5. Reflection in Action
    6. Summary
  12. 5 Preventing Destructive Responses to Conflict
    1. Intensity Levels
    2. Destructive Behaviors
    3. Summary
  13. 6 Fostering Constructive Responses to Conflict
    1. Weathering the Storm of Conflict
    2. Constructive Behaviors
    3. Summary
  14. 7 Developing and Leading Conflict Competent Teams
    1. Establishing the Right Climate
    2. Engaging in Constructive Communication
    3. Getting and Staying on Track
    4. A Note About Virtual and Global Teams
    5. Summary
  15. 8 Creating Conflict Competent Organizations
    1. Benefits of Organizational Conflict Competence
    2. Paths to Conflict Competence
    3. Characteristics and Components of an Integrated Conflict Management System
    4. Creating an ICMS for Your Organization
    5. Leader Roles in Building Organizational Conflict Competence
    6. Summary
  16. Epilogue
  17. Resources
    1. The Becoming Conflict Competent Course
    2. Books
    3. Programs
    4. Organizational Conflict Management System Design Resource
  18. References
  19. The Authors
  20. Index
  21. About the Center for Creative Leadership