Epilogue
Out of all conflict, rebirth and rejuvenation come.
—Judy Collins
We began this book by issuing a call to action to leaders: become a more effective leader in your organization by becoming competent with conflict.
We have outlined some of the heavy organizational costs associated with poorly managed conflict. Wasted time, lowered morale, increased turnover, higher absenteeism, grievances, and lawsuits are just some of the outcomes that can stem from mismanaged conflict. We also explored the benefits of constructively managed conflict. Improved communication, open information sharing, vigorous creation of ideas, higher-quality decision making, improved working relationships, and innovative solutions can be expected for those who embrace ...
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