7
Developing and Leading Conflict Competent Teams
Finding good players is easy. Getting them to play as a team is another story.
—Casey Stengel
Conflict on teams is a perfectly natural element of organizational life. Leaders should expect conflict to arise on their teams and prepare team members for handling it. Conflict competent leaders take extra steps to help their teams take advantage of conflicting thoughts, feelings, ideas, and perspectives.
Whenever we work with teams and ask if they encounter conflict, the response almost always includes a few chuckles, averted eye contact, and one or two “humphs.” In other words, yes! When we ask if they’re anticipating facing conflict again in the future, there’s usually less beating around the bush. ...
Get Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
