Introduction
Welcome to the AMA Self-Study course Becoming a Manager. Some readers may be currently working toward a future management position. Others may have been recently promoted to their first managerial job. No matter what your current level of training or experience, this course will help you be more effective.
Managers play an essential role in organizational life. For that reason it is important that they understand their responsibilities and goals, and learn how to be effective in getting things done through the people and the other resources available to them. Many people assume that effective managers are born with special talents. “She has a knack for dealing with people.” “He’s a natural leader.” “She’s one of those naturally organized ...
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