October 2010
Intermediate to advanced
212 pages
5h 32m
English

Learning Objectives
By the end of this chapter you should be able to:
• Describe the evolving theories of leadership.
• Explain the concept of flexible leadership.
• Describe the role of the manager in leading change.
• List the key change management steps.
There is more to a manager’s job than planning, organizing, staffing, and controlling his or her group or unit. A manager must also lead. Leading involves influencing others to voluntarily accomplish a mission.
There are important differences between leading and managing. The authors like to sum up those differences as follows: Managers assure that people are ...
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