8Managing Performance
Learning Objectives
By the end of this chapter you should be able to:
• Explain the purpose of performance management.
• Describe the performance appraisal process and its steps.
• Identify four important characteristics of effective feedback.
• Articulate the purpose of coaching and its process steps.
As a manager, your success depends on how effective your subordinates are at their jobs, and how effectively they work toward personal and unit goals. It is your job to define their objectives, assess their progress, and help them reach their goals. Through performance management you can assure the success of your department ...
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