9Making Sound Decisions
By the end of the chapter you should be able to:
• Identify the steps of a rational decision-making process.
• Define the problem or decision correctly.
• Consider the context of the decision.
• Create and evaluate feasible alternatives.
• Make the decision.
• Implement the decision.
Which job applicant should you hire?
How should your department’s budget be spent?
Who should be in charge of the upcoming trade show?
Should we adopt a new technology now, or wait until we can better gauge its performance?
Should you buy or lease three new delivery trucks?
Managers make many decisions like these in the ...