9Making Sound Decisions

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Learning Objectives

By the end of the chapter you should be able to:

• Identify the steps of a rational decision-making process.

• Define the problem or decision correctly.

• Consider the context of the decision.

• Create and evaluate feasible alternatives.

• Make the decision.

• Implement the decision.

Which job applicant should you hire?

How should your department’s budget be spent?

Who should be in charge of the upcoming trade show?

Should we adopt a new technology now, or wait until we can better gauge its performance?

Should you buy or lease three new delivery trucks?

Managers make many decisions like these in the ...

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