360-degree feedback A system that provides employees with feedback not only from their managers, but from other employees with whom they interact in the course of their duties—primarily their peers and subordinates.

Action plan Subset of an operational plan. Action plans break down the activities cited in the operational plan into their component parts.

Activity log In time management, a detailed record of how a person spent his or her time over the course of a day or week.

Alignment A condition in which all operating goals and activities of the organization are linked in support of its topmost goals.

Benchmarking The act of comparing business processes, time cycles, or outputs to some standard, usually other examples in the same industry. ...

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