Becoming a Successful Manager, Second Edition, 2nd Edition

Appendix

WE HAVE PULLED KEY POINTS from the text for you to distribute to your staff.

Chapter Quotes

• Professionals exhibit quiet strength to make the difficult look easy.

• Small acts of human kindness done consistently characterize a mensch.

• Treat people as if they are the most important person to you at that moment.

• Sensitivity is as important to managing people as music is to dancing.

• A professional manager is an effective teacher, a sensitive counselor, and a master gardener.

• Knowledge is power. To increase your knowledge, welcome your employees’ opinions, criticism, and questions.

• Managing is an ongoing process of developing mutually rewarding relationships with your employees.

• Positive attitudes lead to productive actions; ...