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Becoming a Successful Manager, Second Edition by J. Robert Parkinson

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4Understanding Each Person in Your Department

Knowledge is power. To increase your knowledge, welcome your employees’ opinions, criticism, and questions.

Managing is an ongoing process of developing mutually rewarding relationships with your employees.

PICTURE IN YOUR MIND’S EYE the best manager you’ve ever had. Now answer this question: On a scale of 1 to 10 (with 1 being the lowest), how well did this manager know and understand you? You probably gave the manager you envisioned an 8, 9, or 10. The key is to remember why you felt that person earned that score.

What do managers communicate when they take the time to know and understand their employees? Speaking from our own experiences with managers and from interviews with others, these are ...

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