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Becoming a Successful Manager, Second Edition by J. Robert Parkinson

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11Giving the Gift of Constructive Criticism

Criticism is a valuable gift. But, to be viewed as such, it must be properly wrapped and sensitively presented.

It is kinder to be gently direct than to be cruelly silent.

A MAJOR SUCCESS FACTOR FOR you as manager is increasing your ability to improve the quality and effectiveness of the people under your influence. Constructive criticism can help. When delivered with appropriate intent and timing, it is the kindest, most generous way of saying, “Since you matter to me, I want you to be the best you can be. My criticisms are gifts that will help you achieve your objectives.”

As nice as that sounds in theory, what would you do if an employee exercised poor judgment in handling a problem? What would ...

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