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Becoming a Successful Manager, Second Edition by J. Robert Parkinson

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16Resolving Conflicts

Truth springs from argument amongst friends.

Don’t be afraid of opposition. Remember, a kite rises against, not with, the wind.

When your emotions take control, your brain becomes disengaged.

THE PREVIOUS CHAPTERS INTRODUCED THE principles, tools, and skills for building strong interpersonal relationships and creating a healthy departmental environment. This environment is referred to as a problem-solving culture. Some of the building blocks of a problem-solving culture come from understanding and effectively resolving conflicts. So, what is a conflict?

What’s a Conflict, Really?

Conflicts are crossroads. They can be internal or external, and, while we will touch on internal conflicts, much of this chapter will discuss ...

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