William J. Rothwell, Ph.D., SPHR, is president of Rothwell & Associates, Inc. (see www.rothwell-associates.com), a full-service consulting company. He is also Professor of Workforce Education and Development in the Department of Learning and Performance Systems on the University Park campus of The Pennsylvania State University. He leads a graduate emphasis program in workplace learning and performance that has consistently been listed over the past decade among the top ten best graduate programs in U.S. News and World Report. He had 20 years of full-time work experience in human resources in both government and business before becoming a consultant and university professor in 1993.

Best-known for his extensive and high-profile ...

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