CHAPTER12Encouraging Dialogue and Stories
COACHES ACHIEVE RESULTS BY FACILITATING CLIENT DISCOVERY. RATHER THAN PROVIDING SOLUTIONS, COACHES HELP CLIENTS USE CHALLENGES AS A PLATFORM FOR GROWTH. THIS PROCESS RELIES HEAVILY ON A COACH’S listening and communication skills. Although every coach has preferred ways of encouraging clients to self-reflect, all coaches use skills aimed at facilitating the client’s story and stimulating dialogue around it.
There are many facilitation skills you can apply to your coaching:
Open-ended questions, such as those that ask what and how, or ask the client to explain, elaborate, or describe