CHAPTER 4

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What People Really Want

As you saw from the discussion of motivation theory in Chapter 3, the classic literature discussed “employees” without differentiating between levels. I was curious to find out if there were any differences between nonexempt employees, exempt professionals, and managers. The research discussed in this chapter involved asking people directly what their needs are in a job and to what extent those needs were being satisfied. In addition, they were asked what their needs are in a relationship with their manager and to what extent those needs were being satisfied. Then I examined whether there are differences between ...

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