ACKNOWLEDGMENTS

This book has been a big team effort on a journey that has taught us so much. We have been blessed with many who have crossed our paths and changed the course of our mindset. Without the many experiments, teachers, coaches, and mentors from around the world, this body of knowledge would not have been possible. Our role has been to work with and observe many healthcare leaders as they learn the methods of organizational excellence. Leaders have helped us to create clarity by testing hypotheses, practicing new ways of thinking, and helping us learn what leaders need to know to transform organizational culture for improvement. This has occurred in many countries and in very different cultures. We have been humbled by the amazing ...

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