ONEStories of Managing
Big things and little things are my job. Middle-level arrangements can be delegated.
—Kōnosuke Matsushita, founder of Panasonic
Managing Scrambled Eggs
One morning years ago, I flew Eastern Airlines from Montreal to New York. It was the largest airline in the world at the time but was soon to go belly-up.
They served food in those days, well, sort of—something they called “scrambled eggs.” I said to the flight attendant: “I’ve eaten some awfully bad things on airplanes, but this has to be the worst.”
“I know,” she replied. “We keep telling them; they won’t listen.”
How can this be? If they were running a cemetery, I could ...