Monday Morning
Patty joined Sam in his office at 9 AM. She wasn’t looking forward to this meeting—in fact, she was dreading it. This was the part of management Patty hated most. She knew she needed to talk with Amanda and Ross about their performance—and she didn’t know how.
“Are you ready, Patty?” asked Sam.
“I guess so. I’m a little nervous,” she said, fidgeting with her pen.
“That makes sense. You’re about to do something that’s not comfortable for you. And I suspect you don’t have much practice giving feedback at work. And truthfully, giving effective feedback is difficult when you don’t know how.”
Patty and Sam discussed specific examples for both Amanda and Ross and were now ready to discuss how to have the conversation.
“First, ...
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