Behind Human Error, 2nd Edition

Table of contents

1. Cover Page
2. Title Page
3. Halfitle Page
4. Copyright Page
5. Contents
6. List of Figures
7. List of Tables
8. Acknowledgments
9. Reviews for Behind Human Error, Second Edition
10. About The Authors
11. Preface
12. Part I An Introduction to The Second Story
13. 1 The Problem with “Human Error”
14. 2 Basic Premises
15. Part II Complex Systems Failure
16. 3 Linear and Latent Failure Models
17. 4 Complexity,Control and Sociological Models
18. 5 Resilience engineering
19. Part III Operating at The Sharp End
20. 6 Bringing knowledge to bear in context
21. 7 Mindset
22. 8 Goal conflicts
23. Part IV How Design Can Induce Error
24. 9 Clumsy use of technology
25. 10 How computer-based artifacts shape cognition and collaboration
26. 11 Mode error in supervisory control
27. 12 How practitioners adapt to clumsy technology
28. Part V Reactions to Failure
29. 13 Hindsight bias
30. 14 Error as information
31. 15 Balancing accountability and learning
32. 16 Summing up: how to go behind the label “human error”
33. References
34. Index