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Behind the Scenes of Health Care
book

Behind the Scenes of Health Care

by Dr. Hesston L. Johnson
February 2020
Intermediate to advanced content levelIntermediate to advanced
146 pages
3h 22m
English
Business Expert Press
Content preview from Behind the Scenes of Health Care

CHAPTER 8

The Study on Bedside Engagement and Patient Experience Feedback

Patient experience measures and feedback have reached the forefront of health care organizational strategy since the 2008 implementation of the Healthcare Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey (HCAHPS Online n.d.). The government-administered survey from CMS is driven to provide financial incentives for quality and experience performance while also providing transparent consumer reporting and quality of care improvement (HCAHPS Online n.d.). To meet the emerging focus on improving patient experience, health care organizations are adopting the ideology and practices of patient-centered care as a critical approach to meet patient challenges. ...

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Publisher Resources

ISBN: 9781951527396