CHAPTER 8

The Study on Bedside Engagement and Patient Experience Feedback

Patient experience measures and feedback have reached the forefront of health care organizational strategy since the 2008 implementation of the Healthcare Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey (HCAHPS Online n.d.). The government-administered survey from CMS is driven to provide financial incentives for quality and experience performance while also providing transparent consumer reporting and quality of care improvement (HCAHPS Online n.d.). To meet the emerging focus on improving patient experience, health care organizations are adopting the ideology and practices of patient-centered care as a critical approach to meet patient challenges. ...

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