Chapter 12How to keep out of trouble

by Murray Armes

Introduction

This book is all about the necessary techniques and habits of effective clients, and this particular chapter will show how a client can avoid disputes and, if that is not possible, next steps are described.

The need to avoid disputes

Why should clients want and need to avoid disputes? Primarily, they are costly in terms of money, time and reputation. An often hidden cost is the management time required to deal with disputes and the ...

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