Bench Strength

236 I

NDEX

Charan, Ram, 122

chief talent officer (CTO), see also

CTO selection criteria

decision-making by, 31–32, see also

CTO decisions

evolving role of, 16

formalization of role, 3

functions of, 16–19

keeping close to the action, 37–39

making role clear to senior team,

39–40

mismatch with organizational val-

ues, 24–25

as model of leadership standards,

18–19

other titles for, 16

positioning the job ‘‘off the board,’’

40

role in developing talent infrastruc-

ture, 17

role in information tracking, 216

role in leadership search, 17

role in talent reviews, 17

selection criteria for, see CTO selec-

tion criteria

sharing information with, 40–41

testing competency of, 26–27, 28–

29, 34

as ‘‘voice of reason,’’ 18

China, management turnover in, 2

Churchill, Sir Winston, 203

concurrent design, 160–166

model, 163

Conference Board, 145

Corporate Leadership Council, 145,

212

employee engagement survey, 213

critical-event scenario, 220–221

critical work functions, 155–156

cross-threading

to assess leadership potential, 57

defined, 56

PAGE 236

CTO charter

developing clear goals and metrics,

35–36

framing of, 34

target exercise, 35–36

CTO decisions

framing the CTO charter, 34

how to intervene in crises, 31

human and business implications,

32–33

selecting a succession candidate,

34–35

where to focus resources, 29

where to start, 27

CTO selection criteria

ability to remain nonpolitical, 22

ability to rise above personal bias,

23

alignment with corporate culture,

24

business savvy, 21

executive presence, 23

nose for talent, 22

quick study, 21–22

right HR skill-mix, 20–21

self-awareness, 23

tolerance for ambiguity, 24

customer market fragmentation, 48

DaimlerChrysler AG, 143

decision making, heuristic, 71

de Mille, Agnes, 67

deployment decision mistakes

in hiring, 225–227

in promoting, 227–230

deployment, of talent management

strategy, 11

‘‘derailment’’ behavior, 170

Development Dimensions Interna-

tional (DDI), 213

Drotter, Stephen, 122

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