8    Benchmarking TQM in healthcare for best practice

It is health which is real wealth and not pieces of gold and silver

Mahatma Gandhi (1869–1948)

8.1   Best practice TQM in health care

It has been said that we are on the threshold of a third revolution in medical care – the ‘era of assessment and accountability’. The previous revolutions were seen as the rapid expansion of scientific medicine and the application of technology to medicine, followed by the era of cost containment. Total quality management provides the means for constantly assessing and improving one's service and removes all barriers to accountability.

The expectation of quality care from health professionals, whether prescribed by society or imposed by themselves, dates back ...

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