10  Benchmarking performancemeasurement for best practice

The line between failure and success is so fine that we scarcely know when we pass it … In business, sometimes, prospects may seem darkest when really they are on the turn. A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success.

Elbert Hubbard (1856–1915)

Profits are not due to risks, but to superior skill in taking risks. They are not subtracted from the gains of labour but earned, in the same sense in which the wages of skilled labour are earned.

Thomas Fuller (1654–1734)

10.1 The history of performance measurement systems

Traditional performance measurement systems go back a long way in their origin and applications. It is thought, ...

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