Definition
The Best Boss acknowledges the inevitability of mistakes with a direct report, encourages discussion of them when they occur, and ensures lessons are mined for immediate learning.
Favorite Quotes From the Study
Once I made a really big error. It was costly. When I realized it, I went to my boss and said, “well you remember you told me we could work through mistakes and screwups?” He said, “yes” and then I told him what I had done. He said “sit down and let’s see how we can solve this problem together.” How did I feel? I think it is obvious. I returned his loyalty and trust and wanted to do the best job I could to help the company, my boss and the employees who worked with us. I wanted to be an ...
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