Skip to Main Content
Best Possible Outcome
book

Best Possible Outcome

by Garth Callender
August 2023
Beginner to intermediate content levelBeginner to intermediate
224 pages
4h 3m
English
Wiley
Content preview from Best Possible Outcome

CHAPTER 18MAKING DECISIONS IN A CRISIS

What are we going to do?

Through the decision-making process we have observed the situation by examining the facts and have developed supporting assumptions. We have oriented our organisation to the situation by predicting how it may evolve through scenario planning, and we have established where we need to get to by setting strategic objectives. Now we make the decisions that will enable the organisation to contain, control and recover from the crisis.

At this stage some members of the group will instinctively want to leap into solving the problem before considering the details in the observe and orient stages. But the first two stages are essential for aligning the team's thinking, capitalising on the diverse talents, backgrounds and experience of its constituent members, and setting the conditions for effective decision-making.

This brings us back to Colonel Boyd's perspective from his fighter plane. If you fail to observe and orient yourself to the problem, you will be merely reacting. Rather than linking your actions to what the enemy aircraft are doing, you will be throwing your plane around the sky erratically.

From a business perspective, reacting without considering the facts and how they affect you will not protect your organisation but will rather exacerbate the crisis.

An illustration of four highlighted tabs.

ACTION PLANNING AND ALLOCATION OF RESPONSIBILITIES ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Leading Winning Teams

Leading Winning Teams

Trent M. Clark
Predicting Personality

Predicting Personality

Drew D'Agostino, Greg Skloot
Become a Better Problem Solver by Telling Better Stories

Become a Better Problem Solver by Telling Better Stories

Arnaud Chevallier, Albrecht Enders, Jean-Louis Barsoux
The Champion Leader

The Champion Leader

Christopher D. Connors

Publisher Resources

ISBN: 9781394203321Purchase Link