DIGITAL COMMUNICATION
“There are managers so preoccupied with their e-mail messages that they never look up from their screens to see what’s happening in the nondigital world.”
—Dr. Mihaly Csikszentmihalyi, author of Flow and Creativity
For most businesspeople, e-mail has become the most common form of written communication. Because many workers spend most of the day “wired” to computers, e-mail is the only way to reach them quickly and reliably.
In general, people use e-mail to quickly exchange time-sensitive information. E-mail is easy to use and removes the headache of printing out letters and stuffing envelopes. E-mail potentially enables managers to get more done in a single day than they would by chasing down the same information ...
