Off and Running  

You are now ready to put what you have learned from this book into practice. Use this section as a review guide:

CHAPTER 1. HOW DIFFICULT PEOPLE AFFECT THE WORKPLACE

  • Difficult people affect your productivity on all levels.
  • Difficult people waste valuable time and energy by shifting your attention and focus onto them.
  • Ask yourself: Is this person wasting his or her own time, other people’s time, or the company’s money or resources?
  • A difficult person can diminish energy and enthusiasm in the workplace, causing departmental success to suffer.
  • Communication (especially when questions or problems arise) helps avoid the unrealistic ...

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