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Best Practices: Evaluating Performance by Barry Silverstein

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DEALING WITH UNDERPERFORMERS

“The only way to deliver to the people who are achieving is not to burden them with the people who are not achieving.”

—Jim Collins, author of Good to Great

Inevitably, a small percentage of your employees will be underperformers: they will do only the minimum to get by, they will fail to meet your expectations, or they will be troublesome to your organization. This is a reality virtually every organization and manager faces.

THE PROBLEM OF UNDERPERFORMERS

Once you identify an underperformer, it is your job either to rectify the situation or to move the individual out of the organization.

When you observe an employee underperforming or doing something wrong, act promptly. It is equally important to address ...

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