“Performance management can be defined as the ongoing communication between employee and supervisior that establishes clear expectations.”
—Robert Bacal, author of Performance Management
To evaluate the performance of individuals and teams effectively, more than just a method of individual appraisals is needed. Employee performance should be evaluated within the context of an organization-wide performance management system.
Most experts agree that a successful system of performance management involves four basic components: (1) a clear organizational definition of performance, (2) a training and development program that focuses on improving performance, (3) an ...