Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching

CHAPTER ONE

Kraft Foods

A 5-stage high performance work system that streamlines processes, enhances employees' skills, and aligns human and work systems to increase efficiency and reduce costs

INTRODUCTION

CREATING A BUSINESS CASE FOR HPWS AT KRAFT

DESIGN OF HPWS PROCESS

Redesign of People and Work Processes

Empowerment of Employees

Alignment of Systems and Generating “Buy-in”

The HPWS Continuum

Implementation: The Four Phases of Implementing HPWS

Beginning The Process

DESCRIPTION OF STAGES AND KEY TOOLS

Introduction to HPWS

Phase 1—Organization Assessment (OA)

Table 1: Calendar of HPWS Events

Table 2: Phase 1 Key Tool: Organization Assessment Survey Excerpts

Phase 2—Business Case for Change (BCC)

Phase 2 Key Tool: Developing Strategic Documents ...