Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching

CHAPTER FOUR

SmithKline Beecham

An organization development initiative that leverages cultural, management and behavioral analysis tools, competency modeling, and team-building activities to successfully merge two distinct healthcare organizations.

INTRODUCTION

Diagnosis

Table 1: A Comparison of the Two Companies' Cultures

Assessment

Figure 1: Burke-Litwin Model for Organizational Assessment

Design

Implementation

Values to Behavior

Table 2: The Nine Leadership Practices According to the Five Values in the SB Promise

Support

Evaluation

Exhibit 1: Sample Survey Items According to the Dimensions of the Burke-Litwin Model

Endnotes

Bibliography

ABOUT THE CONTRIBUTOR

INTRODUCTION

Until recently, within the last decade, it was widely believed that ...