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Best Practices in Organization Development and Change: Culture, Leadership, Retention, Performance, Coaching by Marshall Goldsmith, David Giber, Louis Carter

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CHAPTER SEVENTEEN

MediaOne Group (AT&T)

A coaching and mentoring program leveraging 360-degree assessment, individual coaching, follow-up surveys, and customized coaching workshops that is designed for the follow-on support and development stages of the leadership development system at MediaOne

BACKGROUND

BUSINESS DIAGNOSIS

Focus Croups for Competency Model Development

Top 40 Interviews

Table 1: M1G Leadership Competency Models

Best Practice Research

Final Analysis

ASSESSMENT

360 Assessment

Coaching Debrief

Mini-Metrics (Follow-up Survey)

Quarterly/Annual Company Assessment Report

Second Assessment Cycle

DESIGN & DEVELOPMENT

360 Workshop (1 day)

Table 2: 360 Workshop

Coaching Options

Leadership Development Curriculum

Table 3: Windowpane for ...

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