Better Business, 5/e

Chapter 9 Summary

1. 9-1 Describe the processes involved in human resource management (HRM).

• Human resource management (HRM) is the organizational function that encompasses every aspect of the “human” in a business, including hiring, training, motivating, evaluating, and compensating personnel.

• Staff planning involves determining how many employees a company needs. A workforce profile is compiled as a form of “personnel inventory” and includes information about each employee. The future demand for employees is determined by a process called forecasting.

• Recruitment is the process of finding, screening, and selecting people for a job.

• Hiring begins by narrowing down the number of applicants who are qualified for a job. They are then interviewed ...