Chapter 9 Summary

  1. 9-1 Describe the processes involved in human resource management (HRM).

  • Human resource management (HRM) is the organizational function that encompasses every aspect of the “human” in a business, including hiring, training, motivating, evaluating, and compensating personnel.

  • Staff planning involves determining how many employees a company needs. A workforce profile is compiled as a form of “personnel inventory” and includes information about each employee. The future demand for employees is determined by a process called forecasting.

  • Recruitment is the process of finding, screening, and selecting people for a job.

  • Hiring begins by narrowing down the number of applicants who are qualified for a job. They are then interviewed ...

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