Better Business, 5/e

Objective 11-4 Operations Control

1. Describe how operations are controlled and quality standards are achieved in a firm.

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Jeanette Pae could hardly stop her daughter, Rihanna, from crying or stop herself from shaking after her daughter fell out of her high chair. The activity tray of the high chair unexpectedly separated from the rest of the chair, and Rihanna tumbled out onto the tile kitchen floor, hitting her head and cutting her lip.

Shortly after the incident, Jeanette received a product recall notice ...